Effective date: August 1, 2026

 

This Refund, Cancellation, and Replacement Policy applies to purchases made from Fishing The Shallows LLC through fishingtheshallows.com.

 

PRINTED PRODUCTS ARE FINAL SALE

Our printed apparel and other printed products are produced for customer orders and are final sale. We do not accept returns, exchanges, or refunds for change of mind, incorrect size or color selection, personal preference, or other customer ordering errors after the cancellation period has ended.

 

This final-sale rule does not limit remedies that may be required by applicable law for orders that are not shipped or for products that arrive damaged, defective, incorrect, or materially different from the product description.

 

ORDER CANCELLATIONS

Cancellation requests must be received within 24 hours after the order is placed. To request a cancellation, email sales@fishingtheshallows.com and include:

 

·         The order number

·         The name used for the order

·         The email address used for the order

·         A clear request to cancel the order

 

Requests received more than 24 hours after purchase are not eligible for cancellation. Approved cancellations are refunded to the original payment method. Financial institutions may require additional time to post the refund.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If an item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible after delivery at sales@fishingtheshallows.com. Include:

 

·         The order number

·         A description of the problem

·         Clear photographs showing the damage, defect, or incorrect item

·         A photograph of the shipping label and packaging when relevant

 

Damage, defect, and incorrect-item claims are processed only through sales@fishingtheshallows.com. We do not process damage claims by telephone.

 

After reviewing the information, we may request additional photographs or information. When a qualifying claim is confirmed, our primary remedy is a replacement at no additional charge. If a replacement is unavailable or cannot reasonably be provided, we will provide another remedy required by applicable law, which may include a refund.

 

Do not discard the product, packaging, or shipping label until the claim has been resolved or we confirm that they are no longer needed.

 

ORDERS THAT ARE NOT SHIPPED OR ARE MATERIALLY DELAYED

If we cannot ship an order within the stated timeframe, we may contact the customer with a revised estimate and any options required by applicable law. A customer who does not agree to a material shipping delay may cancel the unshipped order for a refund.

 

REFUND PROCESSING

When a refund is approved, it is issued to the original payment method. Shipping charges are refunded when required by law or when the refund results from an error by Fishing The Shallows LLC. Processing times after issuance are controlled by the customer’s bank, card issuer, or payment provider.

 

CONTACT

Fishing The Shallows LLC

1005 Linton Ave., Orlando, FL 32809

Email: sales@fishingtheshallows.com

Phone: (407) 494-5456

 

For damage, defect, or incorrect-item claims, email is required; those claims are not processed by telephone.